Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
5.0
Aug 23, 2025
Recommend
CEO approval
Business Outlook

Pros

They are beginner-friendly and do their best to provide you with all the assistance you need when you just start taking calls, treats their employees very well.

Cons

I have not experienced any negative experience to be able to include a cons

Viewing 13 - 15 of 267 Reviews

Glassdoor has 250,592 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.