Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
5.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Assisted customers with account inquiries, order status updates and returns in a fast-paced environment. Provided excellent customer service by following the company’s core values of Integrity, Service, Reliability and Excellence. Maintained knowledge of all products sold on Amazon to ensure accurate responses to customer questions about product features and functionality. Communicated effectively with internal teams regarding escalated issues or escalations from customers as well as other associates for assistance when needed.

Cons

Low pay rate and less benefits

Viewing 157 - 159 of 267 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.