Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,214 total reviews)
avatar

Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Dec 4, 2025

CSA

Recommend
CEO approval
Business Outlook

Pros

WFH. On-time salary. No time extension after the shift.

Cons

No growth opportunity, no hike. More IJPs should be rolled.

Viewing 19 - 21 of 1,214 Reviews

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