Amazon Customer Service Representative CSR reviews

3.6

72% would recommend to a friend

(267 total reviews)
avatar

Andrew Jassy

69% approve of CEO

73% positive business outlook

Customer Service Representative (CSR) employees have rated Amazon with 3.6 out of 5 stars, based on 267 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

267 reviews
3.0
Oct 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home is convenient

Cons

constantly changing managers, training is not long enough for all the different departments they throw you in. Pay is okay but not enough for what you deal with from the customers and what is expected from you.

5.0
Oct 19, 2021

Amazing

Recommend
CEO approval
Business Outlook

Pros

Amazing place to work honestly. I love it here!

Cons

There aren’t any that I can think of, aside from the fact that it’s so hard to move up.

Viewing 217 - 219 of 267 Reviews

Glassdoor has 251,180 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.