Amazon Support Engineer reviews

3.7

51% would recommend to a friend

(232 total reviews)
avatar

Andrew Jassy

48% approve of CEO

44% positive business outlook

Support Engineer employees have rated Amazon with 3.7 out of 5 stars, based on 232 company reviews on Glassdoor. This indicates that most Support Engineer professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

232 reviews
4.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

More ops work , suitable for people searching semi technical role

Cons

Along with ops work they expect programming and coding

1.0
Jul 23, 2025

Be ready to get laid off

Recommend
CEO approval
Business Outlook

Pros

Performance doesn't matter because lay-offs are constant and happen regardless of performance.

Cons

Anxiety, zero incentive to make long-term improvements because there is no reason to believe you'll be in that position, or even in the company at that point, so everything is scraped together and functions only just enough to get by but is a huge pain. Even if you make an improvement, the one person replacing you and three other people in the near future won't have any way to know you made an improvement and will have to reinvent a system from scratch again anyway.

Viewing 13 - 15 of 232 Reviews

Glassdoor has 250,581 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.