Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Amazon

      Engaged Employer

      Amazon Support Engineer reviews

      3.7

      51% would recommend to a friend

      (232 total reviews)
      avatar

      Andrew Jassy

      48% approve of CEO

      44% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Career opportunities

      3.6

      Culture & values

      3.5

      Senior management

      3.2

      Compensation and benefits

      2.9

      Work/Life balance

      Support Engineer employees have rated Amazon with 3.7 out of 5 stars, based on 232 company reviews on Glassdoor. This indicates that most Support Engineer professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      232 reviews
      3.0
      Oct 7, 2025

      Not like before

      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility is for sure the strength, although this has changed in the last few years post pandemic. If you like ambiguity and working on something new every month or so, this is the place for you.

      Cons

      There is absolutely no way of giving feedback for a manager (and I've been one), what usually happens is they are promoted because of something their direct reports actually worked on, but you have no say in this at all. Forced RTO was taken very badly and there was no way to compromise unless you were able to somehow get a medical exception. The people who actually get a promotion in amazon are not necessarily the worthy ones, but the ones that are willing to put up with senior leadership and "play the part". Hard working people are kept at the bottom because otherwise who's doing the actual work, really?

      Viewing 10 - 12 of 232 Reviews
      Related searches: Amazon Support Engineer jobs | Amazon Support Engineer salaries | Amazon benefits | Amazon Support Engineer interviews | Amazon conversations
      Amazon reviewsAmazon Support Engineer reviews

      Glassdoor has 250,560 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.