Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Amazon

      Engaged Employer

      Amazon Virtual Customer Service Representative reviews

      3.6

      63% would recommend to a friend

      (213 total reviews)
      avatar

      Andrew Jassy

      72% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Virtual Customer Service Representative employees have rated Amazon with 3.6 out of 5 stars, based on 213 company reviews on Glassdoor. This indicates that most Virtual Customer Service Representative professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Virtual Customer Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      213 reviews
      4.0
      Feb 9, 2024

      VCS

      Virtual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a work from home job

      Cons

      Not having face to face communication with team members and associates

      5.0
      Dec 11, 2023

      amazon keeps you satisfied with paycheck to pay

      Virtual assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazon pays well, with a minimum wage of $15 per hour and various perks and benefits, such as medical insurance, 401k, and tuition assistance2. Amazon offers advancement opportunities, both within the warehouse and in other departments, such as IT, HR, marketing, and engineering2. Amazon also likes to promote from within, so you can grow your career with the company3. Amazon has a positive work culture, where you can make friends, learn new skills, and enjoy a stable work schedule2. Amazon also values diversity and inclusion, and supports various social causes and initiatives4. Amazon has lots of locations, both in the US and abroad, so you can work close to home or relocate to another place if you want2. Amazon also has flexible work options, such as remote work, part-time work, and seasonal work4.

      Cons

      Amazon has a high turnover rate, which means that many employees leave the company within a year or less2. This can be due to various reasons, such as stress, burnout, dissatisfaction, or better opportunities elsewhere4. Amazon has a big box mentality, which means that it operates on a large scale and focuses on efficiency and productivity3. This can sometimes lead to a lack of personal attention, feedback, or recognition for your work4. Amazon requires heavy lifting and repetitive work, especially in the warehouse, where you may have to stand, walk, and lift items for up to 12 hours a day2. This can be physically and mentally exhausting, and may cause injuries or health problems4. Amazon imposes mandatory extra time, which means that you may have to work overtime during busy periods, such as the peak season2. This can interfere with your personal life, family, or hobbies, and may affect your work-life balance4.

      2.0
      Nov 29, 2023

      VCS Phones

      Virtual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, Benefits and allowances

      Cons

      No work life balance, continuously in calls no gaps at all other than 15 min breaks. Highly stressful. Shift timings are worse for other countries supports and affects health.

      Viewing 46 - 48 of 213 Reviews
      Related searches: Amazon Virtual Customer Service Representative jobs | Amazon Virtual Customer Service Representative salaries | Amazon benefits | Amazon Virtual Customer Service Representative interviews | Amazon conversations
      Amazon reviewsAmazon Virtual Customer Service Representative reviews

      Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.