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      Amazon

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      Amazon Virtual Customer Service Representative reviews

      3.6

      63% would recommend to a friend

      (213 total reviews)
      avatar

      Andrew Jassy

      72% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Virtual Customer Service Representative employees have rated Amazon with 3.6 out of 5 stars, based on 213 company reviews on Glassdoor. This indicates that most Virtual Customer Service Representative professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Virtual Customer Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      213 reviews
      5.0
      Jul 6, 2016

      Good place

      Virtual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Set your own schedule and I work from home plus for cams we got money to buy from the "swag store"

      Cons

      Non this was a great job and a good company to work for will go back during peak season come November I only left due to take care of newborn

      2.0
      Feb 21, 2015

      It is was OKAY not great, payed the bills

      Virtual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -okay pay -lots of OT That's about sums it up... SMH

      Cons

      Management sucks They let me go at the end of the season but never coached me on what I was doing that was not meeting there standards. I had lots of positive hurt reviews though. My manager not spoke to me once the whole season and that was when he called to let me know when my last day was other than that he was no where to be found and never even introduced himself to me. No holiday pay but wanted people to work Christmas and New Years eve and day.

      4.0
      Apr 29, 2012

      Try not to think to hard...

      Virtual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to Work from Home Generous Time off policies Performance pay based on customer satisfaction Flexible scheduling for students Opportunities for advancement Experience not required

      Cons

      The company is very frugal.. if they can get away with paying you less they will Lack of information can be frustrating Doesn't matter if its right... as long as it's said with a smile Good performance is noted but the best way to get ahead is make friends, which can be very hard in a virtual environment. Experience is not always rewarded, it's more about how you fit in Amazon culture.

      Viewing 211 - 213 of 213 Reviews
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      Glassdoor has 251,263 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.