Amazon Virtual Customer Service Representative reviews

The performance metrics are tough. You are graded on whether the customer feels you helped them or not. Sometimes there just isnt anything you can do. Sometimes you have to enter a ticket for the issue. Sometimes the customer just doesn't know how to use a computer and you are limited with what you can do. The supervisors are hit or miss. They take a long time to respond sometimes. In the meantime you are getting graded on your handle time. If you need to escalate a customer to them they will sometimes fight you to take over the call. The reps are very limited on what they can do so you have to call the escalation line until you get a helpful supervisor. The training was too short. There was not a lot of practice time or real life example calls. You basically get thrown in and you either sink or swim. They just tell you to sound confident even though you have no idea what you are doing. The shifts are so scattered throughout the day. Sometimes you end up with just a half hour or hour shift at a time. You basically log in and out all day. It makes for an exhausting day.

Shift schedule changes every 6 months and you can end up with a shift that is from 7pm till 6 am.