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      Amazon Web Services

      Part of Amazon

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      Amazon Web Services reviews

      3.6

      62% would recommend to a friend

      (14,029 total reviews)
      avatar

      Matt Garman

      52% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Amazon Web Services has an employee rating of 3.6 out of 5 stars, based on 14,029 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon Web Services employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      14K reviews
      4.0
      Mar 27, 2026

      Working as CSE 2

      Cloud support engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get dedicated shift hours, out of working hours no one will reach out to you Good pay for support role than market standards

      Cons

      You may get weekend shifts Strict metrics and SLAs to follow

      3.0
      Mar 27, 2026

      Stressful

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      High learning curve, great people, organized environment

      Cons

      Stressful work environment; low work life balance

      3.0
      Mar 26, 2026

      Great Learning, But Management Needs a Reset

      Cloud support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unmatched technical depth — You get hands-on exposure to services like, EC2, and large-scale architectures that most engineers only read about. The learning curve is steep but rewarding. Customer-facing experience builds rare skills — Working escalations for Fortune 100 customers sharpens your communication, troubleshooting under pressure, and ability to translate complex technical problems into business impact. Career brand and credibility — AWS on your resume opens doors everywhere. The certifications, internal training, and exposure to real-world distributed systems at massive scale are hard to replicate elsewhere.

      Cons

      Micromanagement erodes autonomy — Rather than trusting experienced engineers to manage their workload, management tends to over-track metrics and nitpick process, which kills morale and initiative. Constant pressure without proportional support — The expectation is always-on urgency, but the staffing and tooling don't always match the volume. Burnout is treated as a personal failing, not a systemic issue. Management prioritizes optics over people — Decisions often feel driven by what looks good on dashboards rather than what actually helps engineers grow or customers succeed. Feedback flows up but rarely leads to meaningful change.

      Viewing 583 - 585 of 14,029 Reviews
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      ReviewsAmazon Web Services reviews

      Glassdoor has 16,892 Amazon Web Services reviews submitted anonymously by Amazon Web Services employees. Read employee reviews and ratings on Glassdoor to decide if Amazon Web Services is right for you.