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Amazon Web Services

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Amazon Web Services reviews

3.6

62% would recommend to a friend

(13,881 total reviews)
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Matt Garman

52% approve of CEO

62% positive business outlook

Amazon Web Services has an employee rating of 3.6 out of 5 stars, based on 13,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon Web Services employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

14K reviews
2.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

* Training - AWS prioritizes professional growth and has a matured onboarding program for TAMs. * Competitive salary. * Great benefits (401k match, Paid parental leave, military friendly) * Independence to adapt support plan to customer needs.

Cons

* Despite Amazon's LPs, Amazon has adopted a "Day 2" culture, making decisive action nearly impossible. Initiatives get lost in the bureaucratic process as much as any other large company (unfortunately). * Leadership churn and constant reorganization within the TAM org. I had 5 different managers in the span of 1 year, leading to awful team cohesion and coordination, along with presenting a revolving door of personnel to customers. * Too many goals/priorities for TAMs led to customer neglect and people adopting a "save yourself" mentality by pencil whipping metrics. * TAMs were required to push Amazon Q on customers to meet sales metrics, violating the integrity of the TAM as a customer advocate internal to AWS. This was highly tracked and pushed company wide. * Instead of leveraging existing global support teams for time-zone friendly support, I was asked (and expected) to hold calls in various time zones themselves, leading to 60-70 hour work weeks.

3.0
Sep 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Good compensation, good benefits, and nice offices. Extremely smart and talented people work there.

Cons

Extremely political. There is no clear direction, and constant change and ambiguity are the norm. Your team members are not encouraged to help or collaborate, rather your encouraged to all be "leaders". So it's a very "every man for himself" culture. There are constant conversations going on about you and your performance at all times, and you never know who is a part of those conversations. So, for example, if you work on a project with someone, it's not just you working on a project...it's a test. Because that person was likely advised to work with you by a leader so that they could see how well you performed. So you're constantly being scrutinized and tested. There are tons of smart people there, but no one's really passionate about the work, so it's a very uninspiring work environment. People just endure for the money, but the culture is actually quire sad and depressing.

3.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Great people who work in the trenches are amazing and there is a lot to learn from people who work there, sadly many leaving when they reach the 4 year cliff. (RSUs drop).

Cons

AWS has grown fast and many senior leader have hired under them which has projecting themselves upwards. The skills now needed to run a large sales and engineering organisation are being learnt on the job and as such many decisions are being poorly made and are risk adverse, slowing the innovation that once ran through the company. The company has lost its day-one culture and is starting to adapt to the slow down in its growth. The pressure on senior leaders to hit return on sale quotas means head count freezes and span of control being implemented; capping promotions and career options.

Viewing 61 - 63 of 13,881 Reviews

Glassdoor has 16,723 Amazon Web Services reviews submitted anonymously by Amazon Web Services employees. Read employee reviews and ratings on Glassdoor to decide if Amazon Web Services is right for you.