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Amazon Web Services

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Amazon Web Services Technical Customer Service Associate (TCSA) reviews

3.9

59% would recommend to a friend

(77 total reviews)
avatar

Matt Garman

64% approve of CEO

60% positive business outlook

Technical Customer Service Associate (TCSA) employees have rated Amazon Web Services with 3.9 out of 5 stars, based on 77 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate (TCSA) professionals have a good working experience there. Amazon Web Services is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate (TCSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

77 reviews
5.0
May 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Fully remote option Great hours - no overnight work great offices great management

Cons

detailed work strict metrics raising the bar isn't easy if you'd consider this a con. A lot of work must be put in. If you're looking for easy work, this wouldn't be the best for you.

4.0
Mar 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Working for AWS is a career opportunity ideally suited for a customer service role as it has the largest support center resources in the world. You will get the best training and opportunity to grow and develop your technical support skill sets. They will compensate you in competitive pay and benefits in well being, and offer desirable perks. It was an exciting time to develop while the company expanded at rapid scale in 2014. Great working culture. Leading tech industry giant.

Cons

They do have an industry leading career development plan that is up to you to achieve, but I found it difficult to enable my career growth path and felt at times I was competing against staff members while being highly productive and efficient at meeting KPIs. Culture and Engagement is not a perfect science so you will need to stay for the long haul to meet your aspirations.

Viewing 64 - 66 of 77 Reviews

Glassdoor has 16,951 Amazon Web Services reviews submitted anonymously by Amazon Web Services employees. Read employee reviews and ratings on Glassdoor to decide if Amazon Web Services is right for you.