employer cover photo
employer logo
employer logo

Amazon Web Services

Part of Amazon

Is this your company?

Amazon Web Services Technical Customer Service Associate (TCSA) reviews

3.9

59% would recommend to a friend

(77 total reviews)
avatar

Matt Garman

64% approve of CEO

60% positive business outlook

Technical Customer Service Associate (TCSA) employees have rated Amazon Web Services with 3.9 out of 5 stars, based on 77 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate (TCSA) professionals have a good working experience there. Amazon Web Services is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate (TCSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

77 reviews
3.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Internet allowance. Free lunch. Nice offices. Study opportunities.

Cons

Very hard to leave customer service to branch into support engineering. They create a lot of hoops. Its best if you an outsider. Constantly changing policies. People always doing things to others to prove themselves to management. Workers acting as if they are managers.

Viewing 1 - 3 of 77 Reviews

Glassdoor has 16,918 Amazon Web Services reviews submitted anonymously by Amazon Web Services employees. Read employee reviews and ratings on Glassdoor to decide if Amazon Web Services is right for you.