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      Amazon Web Services Technical Customer Service Associate (TCSA) reviews

      3.9

      59% would recommend to a friend

      (77 total reviews)
      avatar

      Matt Garman

      64% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.6

      Compensation and benefits

      3.5

      Career opportunities

      3.3

      Work/Life balance

      3.1

      Senior management

      Technical Customer Service Associate (TCSA) employees have rated Amazon Web Services with 3.9 out of 5 stars, based on 77 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate (TCSA) professionals have a good working experience there. Amazon Web Services is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate (TCSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      77 reviews
      3.0
      Sep 5, 2024

      Review as an Ex-Employee in AWS

      Technical customer service associate (tcsa)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Here are some simple reasons to work as a Technical Customer Service Associate (TCSA) at AWS: Learn about cloud technology. Advance your career. Help customers worldwide. Work in a diverse environment. Be part of an innovative team. Enjoy a supportive work culture. Receive competitive pay and benefits.

      Cons

      Personally, I feel that the rating matrix is stressing out, In case we get one negative feedback from a customer, we have to run for 10 more positive responses, where only then we meet our monthly goals. In case we fail to meet the goals, we will be put under PIP which is more stressful High Expectations: AWS has high performance standards, which can be stressful. Fast-Paced Environment: The work can be fast-paced and demanding. Shift Work: You might have to work in shifts, including nights and weekends. Complex Issues: The technical problems can be complex and challenging. Customer Interactions: Handling difficult customers can be tough. Workload: There can be a heavy workload at times.

      Viewing 25 - 27 of 77 Reviews
      Related searches: Amazon Web Services Technical Customer Service Associate (TCSA) jobs | Amazon Web Services Technical Customer Service Associate (TCSA) salaries | Amazon Web Services benefits | Amazon Web Services Technical Customer Service Associate (TCSA) interviews | Amazon Web Services conversations
      Amazon Web Services reviewsAmazon Web Services Technical Customer Service Associate (TCSA) reviews

      Glassdoor has 16,950 Amazon Web Services reviews submitted anonymously by Amazon Web Services employees. Read employee reviews and ratings on Glassdoor to decide if Amazon Web Services is right for you.