Is American Express a good company to work for as a Account Development Director?

Account Development Director professionals working at American Express have rated their employer with 3.8 out of 5 stars in 549 Glassdoor reviews. This is a lower than average score with the overall rating of American Express employees being 4.1 out of 5 stars. Search open Account Development Director Jobs at American Express now and start preparing for your job interview by browsing frequently asked Account Development Director interview questions at American Express .

Does American Express pay Account Development Director employees well?

Account Development Director professionals rate their compensation and benefits at American Express with 4.0 out of 5 stars based on 549 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Account Development Director salaries at American Express.

How happy are Account Development Director professionals working at American Express?

68% of Account Development Director employees at American Express would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Account Development Director professionals have also rated American Express with a 3.4 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (543) , Software Engineer (504) , Director (492) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (390) , Senior Analyst (293) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (181) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2666 reviews)); "Amex offers great benefits as well and you can tell they care about their employees." ((in 1570 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1000 reviews)); "Pay was good and laid back work" ((in 778 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 645 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 483 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 436 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 207 reviews)); "Limited growth opportunities and learning" ((in 116 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 97 reviews))

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American Express Account Development Director reviews

3.8

68% would recommend to a friend

(549 total reviews)

Stephen J Squeri

68% approve of CEO

63% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.4

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Director, Account Development employees have rated American Express with 3.8 out of 5 stars, based on 549 company reviews on Glassdoor. This indicates that most Director, Account Development professionals have a good working experience there. American Express is rated in line with the average (within 1 standard deviation) by Director, Account Development professionals compared to other employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

549 reviews

1.0

Aug 25, 2025

Demands

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no pros to list- I was there in 2017 but that year was not an option

Cons

Unrealistic metrics Pay Interview process was intense - so unnecessary Pressure to be off of calls w/in 3 min

2.0

Jul 25, 2025

Burn Out Ahead!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Bonuses if you know how to play the system. - Benefits

Cons

- No work life balance at all. What is family? What is life? You will belong to Amex - Schedules are terrible - Too many KPI's to keep up with - You always will feel that you are either being watched - You will be reciting foreclosures in your sleep. So many and too long. - There is never a time where you will see consistency in American Express. Leaders are always being switched out, positions changing. - You have to memorize every product for the most part in order to be good at your job. - Remote workers do not have any opportunity to grow in the company. If you want to grow you will need to work onsite.

3.0

Jul 20, 2025

Great company to work for, poor bonuses

Account manager

Recommend

CEO approval

Business Outlook

Pros

Work culture Internal progression Free lunches

Cons

Clicky culture poor work/life balance 0 support for mental health issues

Viewing 31 - 33 of 549 Reviews

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American Express Account Development Director reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Demands

Burn Out Ahead!

Great company to work for, poor bonuses

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