Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (535) , Software Engineer (502) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2659 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1633 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1535 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1018 reviews)); "Good pay and very free" ((in 777 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 489 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 428 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 209 reviews)); "Limited growth opportunities and learning" ((in 111 reviews)); "5. All upper management do lot of politics and are afraid of employees who speaks truth they find reason to throw them out." ((in 82 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express reviews

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4.1

81% would recommend to a friend

(18,589 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,589 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

5.0

May 6, 2022

Great Workplace Environment, Needs work on salary growth

Senior project analyst

Recommend

CEO approval

Business Outlook

Pros

CEO is an actual advocate for employees and ethical business. Flexible work environments. Great Leadership (Business Unit Dependent)

Cons

Salary growth is slow, and compensation guidelines severely limit employees ability to grow their income, making external offers more attractive. Confusing job titles and org structures.

1.0

Apr 29, 2022

Corruption: DO NOT WORK HERE UNDER ANY CIRCUMSTANCES

Suspect fraud investigator

Recommend

CEO approval

Business Outlook

Pros

None, there are none to justify the misconduct

Cons

Words cannot describe the injustice witnessed with this organization. I went from Top Performer to terminated in one month because I blew a whistle. I did my job very well and the department I was in terminated me because a card member who was AT FAULT and responsible complained to the CEO's office because they didn't like the outcome. Company records were then falsified and due to Arizona's RIGHT TO WORK clause, there was no recourse for me to dispute my termination. I am currently due incentive bonuses that are also being withheld and no severance. They terminated my employment before I could blow the whistle on their misconduct. I am currently exploring legal options but the point of this review is to warn prospective candidates of their misconduct and confirm they have no job security even when you are performing your duties successfully. This organization is the reason review sites exist. I hope this helps.

1.0

Jun 8, 2017

Band levels = Caste system

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- work from home Friday's - Hudson eats - decent benefits - across freedom tower - decent PTO - 6% 401k match

Cons

So everyone in the company has a band level. Like a manager would have be a band 30 and senior manager would be band 35 and so on. So when ever VPs and higher refer to people it's by band level. The lower you are the worst you are treated. It's pretty sick,

Viewing 31 - 33 of 18,589 Reviews

Jobs at American Express

Customer Care Pro-Platinum Dispute Gate

Analyst, Detection Operations, Internal Fraud

Paralegal-Legal Affairs

Tele Sales Consultant - Sunrise

Executive Assistant - Chairman’s Office

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Great Workplace Environment, Needs work on salary growth

Corruption: DO NOT WORK HERE UNDER ANY CIRCUMSTANCES

Band levels = Caste system

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