American Express reviews

4.1

81% would recommend to a friend

(18,591 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,591 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Feb 4, 2017

Incredible Company

Recommend
CEO approval
Business Outlook

Pros

Sales positions are virtual (work from home). Company gives a small stipend to pay for home office set up in ADDITION to giving you computer, printer, etc. The job is a blast and most clients are excited to be working with AMEX. The company has a terrific reputation. Most people I know have been in their sales roles for years and make a KILLING while loving their work. There may be high turnover in some of the call center roles and such, but everyone fortunate enough to be with AMEX in a sales role seems to understand that this is the absolute cream of the crop as far as sales jobs go.

Cons

The consultant role has a commission cap with a more modest base salary, but it's not meant to be a long term role. Most "CBD's" (as we're called) will move into Manager, Business Development roles within 6-24 months which is an uncapped commission role. So, really the only con I've experienced is a short-term "pay your dues" kind of thing that totally makes sense.

3.0
Jun 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Employee Friendly Policies Very Good HR Policies Parties and Fun Time Regular Awards and Recognition

Cons

Bureaucracy Lack of Transparency No recognition of Talent Promotion of Non Deserving People Slow Decision Making Process Too much stress and stretch expected

1.0
Sep 13, 2024

Shiny exterior, toxic interior

Recommend
CEO approval
Business Outlook

Pros

The pay is above market rate and the benefits package outshines that of the majority of other employers. There are a few genuinely nice colleagues, but navigating through the web of office politics can often prove challenging.

Cons

- International Management is sinking the company, They act on their own interests, fight for control, veto ideas coming from below, steal credit, micromanage and are generally unqualified. They epitomise the fixed mindset. - Dissenting opinions are frequently met with intolerance, and those who voice them are swiftly silenced and exited. Genuine career advancement opportunities are scarce, resulting in the categorisation of employees into two distinct groups: the constant influx of new hires due to high turnover rates, and the "life jobbers" who resist any substantial or meaningful organisational change. -The company culture discourages questions or challenges, labeling any attempt to raise concerns as a “bad attitude.” Employees are expected to smile and conform to management’s whims, which creates a toxic and authoritarian environment. There’s no real job security here, and the constant turnover only worsens morale. -Additionally, there is a disturbing trend of asking employees to post overly positive reviews to drown out the genuine negative feedback from those who are brave enough to speak out about the company’s shortcomings. This manipulative approach to managing its reputation speaks volumes about the lack of integrity within the organisation. Overall, it’s a company that has lost its way, treating its employees as disposable and prioritising short-term savings over long-term stability and trust.

Viewing 34 - 36 of 18,591 Reviews

Glassdoor has 21,942 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.