American Express reviews

4.1

81% would recommend to a friend

(18,628 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,628 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hourly pay and benefits

Cons

Very stressful work environment and management have no clue with what’s going on a lot of them haven’t been on the phones in years but are supposed to coach you on a new call flow and then penalize you for it not working also retaliation happens a lot even though they say policy protects you against it that’s false

4.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great skill development for mid management - Best in class customer management - Work life balance - Strong culture focused on employees

Cons

- Lacking remote employee promotional opportunities - Compensation not as strong as competitors - Leadership talent development

Viewing 358 - 360 of 18,628 Reviews

Glassdoor has 21,985 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.