American Express reviews

They say that people like to hire those who look like them, and the same can be said about the hiring process at this company. At some historic breakthrough it was sure to be celebrated that women nearly dominate leadership at American Express. Yay for us women holistically, but from the inside perspective it's not as diverse as one would think. Fair warning, this will be very direct. White women at this company simply love hiring other white women. Looking at some of the micro-organizations here, it's as if they are arming themselves against diversity in thought. Make no mistake, there are heaps of ethnic backgrounds at Amex, but the majority will be found in the bottom half. To use myself as an example, I've been honored with the highest year-end rating possible, have the support and confidence of layers of senior leadership and I've been up for a promotion for nearly 9 months. I've been on 8 total interviews in the past year, studied rigorously for each, and have been succeeded by a white woman each time (I wish this was an exaggeration.) Not to mention that each of these jobs were interviewed exclusively by white women. It's more than a coincidence. I won't hold this singular observation accountable for my personal experience, but I would urge the leadership of this company to expand their ideals about the eligibility, skill, and intellect of those who aren't a married or engaged young white woman. Much of the stellar and hopeful Amex talent end up accepting external opportunities.

The past couple years they have become extremely sales driven to the point of being unproductive. They push you to sell card products and if you don't meet their completely unreasonable sales requirement they will write you up for it. Incentive is mostly based on customer surveys. If you receive a bad survey you could lose a portion/all of your incentive that you worked hard for. Even if you received the survey by error and it clearly wasn't intended for you, they won't do anything about it and you will lose and incentive because of their error. They penalize you for taking a bathroom break even if you have a medical condition and provide them with a doctors note. Endless fighting with other departments within the company because of lazy reps who don't want to be handling a call they should be handling.