American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Nov 18, 2025

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Great company match, up to 8%. Stipend for food and a great environment to work

Cons

Do not have any cons.

2.0
Nov 18, 2025

Good benefits, terrible organisation

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice staff Kind people Great benefits

Cons

Poor structure Lack of planning Terrible organisation

5.0
Nov 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Exceptional Customer Service: Amex is often praised for its high-quality, reliable, and responsive customer support, particularly for resolving disputes and fraud issues.

Cons

Higher Credit Requirement: You typically need a good (670+) to excellent credit score to be approved for an Amex credit or charge card.

Viewing 643 - 645 of 18,653 Reviews

Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.