American Express reviews

Unfortunately, if you want to move to a different department it is hard. Leaders/Managers will get discouraged and possibly jealous if they hear you want to move. Be tight lipped if that is your goal. Seen too many people passed on for leadership roles because they mentioned they want to move to other departments. Leaders do not like it when you discover things sooner than them or know more than them. They get intimidated, which is human. Hours can be tough if you lose out on shift bids. Good luck taking off on major holidays. If you dream of more than answering calls all day, this career path may not be for you. Some people have MBAs, MAs, BAs, or Associates. Some people have life experience. Some people have little to no experience. All are paid the same. A new recruit can surpass you in a few months because seniority is not important anymore. Performance is the new seniority. No discounts on cards.

When amex lost the Costco partnerships the company had to tighten its belt significantly or fail and famously cut $1 billion of cost. While I’ve noticed some nice things slowly coming back (like being able to fly business class on longer work flights), some frustrating stuff like overcrowded open floors, not always having a permanent desk, and - seriously - not enough trash cans, don’t make you feel like everything is being done to make you comfortable. Some teams also are not particularly agile so getting things done isn’t always super speedy. If you like the freedom of working at a small entrepreneurial company where you can pretty much do anything, this is not a place for you.