American Express reviews

-Inability to work with people who need to take FMLA -Management breathes down your neck -Management can and will twist anything you say to use it against you. -Allow far too much time to pass between training and implementation -Just an overall inability to work with employees. I worked for Amex Travel for a little over a year. In that time, my team switched supervisors twice, changed our seating arrangements around 6 times, and just dealt with a lot of general chaos. During that year I developed severe carpal tunnel and was advised that I required surgery. After approaching my supervisor about getting the paperwork for FMLA, I was suddenly written up for "performance issues" and let go a week later. I was one of the top performers for productivity (every month within the top 5 EMPLOYEES out of 200+), yet I had "performance issues"? My supervisor also took a private conversation we had and twisted it around to give me a critical infraction that helped lead to my being let go. As for the time passing between training and implementation, they had my team take international training, yet not start taking any international calls until over 4 MONTHS later. After that amount of time, none of us could remember the training. The only refresher course was to sit with a more senior agent for a hour to listen in on a call. Essentially, they throw employees to the sharks, then blame them when they get a limb bitten off. I would never recommend working here to anyone, small perks aren't worth being treated like garbage.

Everything else. The training is terrible. One particular coach is racist and treats the white people better than the other races. She has a bad attitude covered by her super fake perky tone of voice. She talks down to people and it doesnt matter because no one does anything about it. If you ask her a question, you'll be lucky if she answers you without making you feel dumb. The "metrics" we had to have to pass training are super unattainable. They tell you your CHT has to be at 341 and you have to have 12 TBASS over a rolling 4 week period to graduate. Then they make you use a stupid instant messenger where there are 10 people to 1 coach answering questions. Putting people on hold to have to wait for a response raises your CHT. How is this fair? It isn't! It's a joke! Do you feel that emotional connection?! The RCAs are SO subjective. It depends on who is grading them if you will get an excellent or not. One coach tells me to do it this way and then a different coach listens to my call and gives me a "not excellent". It's not fair!