American Express reviews

4.1

81% would recommend to a friend

(18,598 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Dec 5, 2010
Recommend
CEO approval
Business Outlook

Pros

Outstanding company with brand that I am proud of and use myself. Easy to explain where I work and what I do Good work life balance but be careful...

Cons

Even though their best customers are over 45 years old, Amex is very focused on youth when it comes to it's employees. Amex does not value real experience in it's work force. It' nearly impossible to find a upper middle manager (AKA Band 45 VP) that became a VP after age 35. Most experienced employees are pushed aside after a certain age regardless of how successful and award winning they have been to make room for the next generation. So don't stay too long. If you miss more than two opportunities to get promoted it's time to leave.

2.0
Jan 14, 2009
Recommend
CEO approval
Business Outlook

Pros

The work in the Technologies division is not demanding, so if you want a cush job this could be it. The pay and benefits are probably above market.

Cons

You will run into colleagues on a daily basis who are just there to punch a clock. Most employees are mediocre and unmotivated. There is a ton of dead weight. The work is boring, and ideas to spark things aren’t encouraged. If you want excitement in your job, avoid this place.

3.0
Dec 1, 2024
Recommend
CEO approval
Business Outlook

Pros

My boss and coworkers are lovely.

Cons

Ever since Ravi was hired, things have been going downhill for tech. Projects are underfunded. We're asked to split our teams across the US and India 50/50 which makes no sense for some teams and makes the work life balance a living hell for most. How are you going to have overlap with teams which are 12 hours apart and not work people into misery? They treat people like numbers. Not able to meet a deadline? Add more new hires who will need up skilling and will drag the team down to add more capacity to the team! Oh, you're now an overly complex team with too many people and overhead ? You're just not doing your job . They're also displacing leadership and adding to the chaos before resolving the previous chaos they created.

Viewing 124 - 126 of 18,598 Reviews

Glassdoor has 21,952 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.