American Express reviews

4.1

81% would recommend to a friend

(18,600 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,600 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jun 27, 2024

Horrible Company

Recommend
CEO approval
Business Outlook

Pros

Pros you can buy an extra week of PTO

Cons

You will be given a hard time using PTO offer incentives with criteria that can't be met not disabled friendly Low percentage of upper management African American pay no job security benefits horrible inaccuracy of paycheck frequent firing only to rehire in other countries equipment and programs constantly go down

3.0
May 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Great pay , plenty Paid time off , generous bonuses ,work from home

Cons

Chaos . Training was poor , did not support the work we had to do . Most consultants had no prior travel agent experience. Fixing other agents mistakes would take hours. That effected the metrics of call handeling time,. What a disaster. .I felt sorry for the card members who’s vacations were ruined by mistakes Amex made . I finally had to resign . The stress was too much. Reaching out for help was dismal .no support . My team leader could not help me with anything

4.0
Feb 29, 2024

Team Leader

Recommend
CEO approval
Business Outlook

Pros

Culture Colleague support PTO Flex-schedule Remote

Cons

Leadership Alignment Favoritism Reactive not Proactive Mirco-managing Integrity is lacking

Viewing 127 - 129 of 18,600 Reviews

Glassdoor has 21,954 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.