American Express reviews

Metric system is rigged. Management is trained to micromanage you at all times. Pay does not match the work given. Be prepared to have multiple supervisor's, you will be moved often from team to team. Team leads barely know anything. Amex will often put individuals in Mgt and Team lead positions that have absolutely no knowledge of what you're doing. So when you need help you are set up to fail. Everything is based on your race and often times it is a well known fact that your pay will not match that of your other colleague's!! Especially when you have more experience and in the same position.

1. High turnover in leadership leads to your direct manager being a coin flip. Heads and you end up in a cushy six figure job; Tails and you have a super aggressive micro-manager with no clear vision who likes to push redundant project work to implement a 12-15 hour workday. Ultimately, your career path and tenure at the company is determined by luck and which Business Unit and Manager you have. (For reference, I have had 3 different Managers in 7 months) 2. It all starts at the top, as another reviewer pointed out - Steve Squeri is one of the worst leaders I also have seen. In one of his "town hall" meetings he was asked a question about compensation adjustment for 10% inflation and how it would tie in to the annual reviews, given that other companies and competitors are offering more competitive packages for their employees - to which he replied that he was perfectly fine with his employees leaving and had no interest in adjusting packages. 3. The work that you are sold on during the interview may not be what you end up doing. Various teams in the organization (mine included) had their work outsourced to the point the Job Description (JD) changed completely and now these employees are stuck working on projects they did not interview for nor have any interest. This is an extremely shady practice. 4. I have yet to meet one employee who smiles or sounds happy to be there. During monthly team meetings and quarterly company catchups - everyone looks burned out and exhausted. Everything else aside, this is a short coming of the leadership and what tone they set at the top. 5. Another employee mentioned discriminatory practice against Caucasian employees. I can definitely attest to this and expand this to say the work culture is definitely against non-Indian employees as they appear to be the minority in the organization (as per the new hire book that gets distributed on a monthly basis). If you end up on a team that is mostly "international" with you being "domestic", you will end up on an island. 6. Pay is not as competitive as the market is, especially if you are physically in the New York City office location. You can find more competitive rates with less headaches somewhere else.