Pros
Best company I have ever worked for in my entire life. They really do back you all the way and make sure that every part of our lives is stable. When my uncle passed away and brother got thrown into jail they paid me in full and gave me compassionate leave as well. I had covid and was taken into a quarantine center by the government and American Express covered me in full. When it came to looking after me they really went above and beyond.
Cons
I didn’t enjoy the pressure of the job as we have to answer anything from 40 to 60 calls per day/shift and sometimes even up to a 100 calls. I started to feel a shift in my mood after talking to all these people that were of course calling in due to their financial frustration but I learnt a lot from this role. And the part I did not enjoy at all was working Night Shift. That was brutal. I also had to work my weekends and felt my days and nights were completely upside down.