American Express reviews

* Below average base salary compared to banks * Commission structure is misleading due to significant haircuts on declining margins and product mix * Highly political culture and favoritism * Excessive layers of management and militant style of leadership * Negative repercussions if you challenge the status quo * Unrealistic sales targets, particularly in first two years, and quick/discrimminatory decision in terminating folks not achieving goals * Inefficient processes and integration across pricing, credit, and contract management, resulting in slow decision times and lost business * Continuous changes in org structure and leadership inhibits momentum and perpetuates the politics

Too much pressure for sales. Software systems are horrible and metric expectations are unrealistic given what we have to work with. If you're not in the top 30% you can forget getting a decent schedule you'll like. Customer surveys carry too much weight and there is no appeal process to remove surveys that are negative even when they aren't your fault (i.e. customers mad about company policy you can't change, a survey that was for someone else but it got counted under your name).