American Express reviews

4.1

81% would recommend to a friend

(18,604 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,604 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Feb 15, 2018

Too many coffee chats

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really flexible work environment. Great views and good food options at Brookfield place.

Cons

There's too much of an emphasis on coffee chats. I'm sorry but I'm too busy between meetings, conference calls and actually getting work done than to network and sell myself at the office. Your work doesn't speak for itself, you'll need to market yourself to leadership. It doesn't matter if what you launch is successful because soon, you'll get promoted and move to another group in a year, if you have the right connections and someone else will have to clean up your mess. You'll always have to manage up, your boss doesn't know how to manage you. Your boss may not even understand what your projects entail because all they do is report up to their VP. Too many levels and so much redundancy, a really frustrating experience and inefficiency everywhere. Digital transformation is a joke, agile is a joke when you have 20+ people on a conference call. The only reason to work there is to get the name on your resume and if you're planning to have a family, it's a great place to work due to benefits.

4.0
Feb 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Love the company and what it represents, and it definitely has a will to look out for its employees and card members.

Cons

I’m not a fan of call centers and have been trying to get into a position off the phones. While I see others getting recognized and given opportunities to develop their career further at a quicker pace in other departments, I haven’t been lucky enough for that. I have a team leader who is bad at her job, and everyone is aware, though she happens to be best friends with our Dept. manager, so the politics are heavy. Most can recognize my quality but none of that matters apparently when your TL doesn’t put any energy into seeing you succeed or even taking the time to know you and your qualities. If I were to apply to another position within the company, it would all be based on her vision of me... but she doesn’t have an accurate one. Over all, I feel stifled in the travel department even though I kinda like the type of work I do and the people I get to speak with. Maybe if I had a different TL, but she’s doing her best to keep me to herself.

Viewing 148 - 150 of 18,604 Reviews

Glassdoor has 21,958 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.