American Express reviews

4.1

82% would recommend to a friend

(18,660 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,660 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Oct 11, 2012
Recommend
CEO approval
Business Outlook

Pros

Great brands of all cards, good reputation to consumers and business, great customer service and problem resolution, realistic expectations for sales people, always clear vision of the task at hand and desired results

Cons

Sometimes micro management to extremes even of highly experienced managers, sales people sometimes tasked with metrics that were completely out of their control

2.0
Oct 9, 2012

Amex in Madrid, Spain

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best was the salary and the social benefits, 2010 was a great year at Amex, Spain. Amex in general is a good company.

Cons

2011 Amex Madrid announced to fire lots of people, since then everything changed unfortunatly to the worse. Lots of talk about personal development but no action. I would not recommend Amex, Madrid-Spain if you are looking for a job to develop yourself and begin from the very bottom.

3.0
Oct 9, 2012
Recommend
CEO approval
Business Outlook

Pros

Employees are generally smart and nice and they always want the best for the company. Great brand in the market and outside partners respect the relationship. A strong leader can guide you through the organization - your leader is critical to your success.

Cons

Completely hierachical and frustratingly slow. Even a small project take six months and always has to happen right before the review cycle to matter. Senior leadership changes so much that it's impossible to understand the strategy or the organization. Re-orgs became so frequent that you could not get too attached to any team or project. A lot of strong people have gotten displaced.

Viewing 18010 - 18012 of 18,660 Reviews

Glassdoor has 22,019 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.