Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (564) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (178) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2654 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1629 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1552 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 994 reviews)); "Pay was good and laid back work" ((in 777 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 487 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 433 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 213 reviews)); "Limited growth opportunities and learning" ((in 124 reviews)); "Managers are not impartial, often unprofessional and favoritism is common issue." ((in 82 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews

4.0

Aug 18, 2011

I really liked American Express but I did not like the Credit Card Industry.

Senior manager, strategy and investment optimization

Recommend

CEO approval

Business Outlook

Pros

Great, friendly people. Opportunities for advancement.

Cons

Large company, volatile business due to economic conditions

4.0

Aug 15, 2011

Great Work/Life Balance, Less Pay than comparable banks/ marketing firms

Director

Recommend

CEO approval

Business Outlook

Pros

Very supportive culture - ideas are widely shared and syndicated so everyone is brought along in the process. Management encourages movement every 1.5 - 2 years, so an employee can easily obtain a wide array of experiences across a discipline (markeitng, finance, etc). Generous flex work policy in certain business units. Amex is very good at fostering team building, employee engagement, charitable giving activities. Management regularly shares their views via Town Halls.

Cons

Every idea has to be syndicated/ approved - making change/ decision making painfully slow. Less pay vs. marketing/ CPG/ financial services/ payments companies. Likability is preferred over performance in many cases - which leads truly high performers to leave after the typical 3-5 year stint. The HSA health plan does not favor single earners. While movements within a business unit are encouraged, intra-business unit moves can be more difficult to effect.

3.0

Aug 9, 2011

I found it to be a bit misleading when not told about keeping your job upon contingency, but good pay.

Collections customer care professional

Recommend

CEO approval

Business Outlook

Pros

Good pay. Loved the people I met. In a good location. I feel Ken Chenault is a good CEO for the company.

Cons

It was misleading to not be told during the interviewing process that being hired was upon contingnecy during training. You aren't really hired. That information could have helped me make a better decision beteween the 3 jobs that were offered to me to provide for my family of 6. My class didn't find out until we started signing paperwork to actually go on the training floor. A very stressful environment to be in for 2 months. No longer there after training.

Viewing 18199 - 18201 of 18,632 Reviews

Jobs at American Express

Customer Experience Concierge Centurion Lounge - MIA

Executive Assistant - Enterprise Data & AI

Member Concierge Professional- Centurion New York

Staff AI Engineering - Agentic AI

Vereinigte Staaten von Amerika

Associate - Digital Product Management