American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jun 30, 2011

Great brand you can feel good about

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great brand & the company has really embraced innovation within the last few years.

Cons

Can be a passive agressive culture and relationships can trump actual performance

5.0
Jun 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Amex is a very flexible organization. There is a high error tolerance, i.e. I could take initiative and risk to make mistakes, if it worked: fine, if not, you learn from it, and: fine as well - a learning organization. Amex is very efficiency-driven and often very efficient and focussed. Very open about compensation/salaries, in general very open communication, rather direct style. I enjoyed working there.

Cons

lacking operational controls, efficiency sometimes overrules sound operational risk management. sometimes slow or insufficient to implement regulatory requirements, this lack of sound, effective & working procedures requires heroes to save the organization (see Pros).

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Glassdoor has 21,990 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.