American Express reviews

4.1

81% would recommend to a friend

(18,611 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Feb 10, 2010
Recommend
CEO approval
Business Outlook

Pros

-Some very smart people, but lots of mediocrity as well -Pretty good benefits, vacation is sacred -Focus on development, though favoritism and cliques often prevail in hiring decisions -Superior products, brand and customer service in an industry where there is no love lost between provider and customer -Community oriented -Many very capable senior leaders, though not the same story for middle management

Cons

-Bureaucracy is crippling; consensus driven, powerpoint culture leads to extremely long decision making processes -Technology is severely outdated (still on Lotus Notes and financial reporting systems are ancient) -Extremely risk averse -Obsessively focused on quarterly earnings

3.0
Feb 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Work-life balance; Ability to rotate between jobs

Cons

Compensation, compensation, compensation; politics; lack of meritocracy

Viewing 18364 - 18366 of 18,611 Reviews

Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.