American Express reviews

4.1

81% would recommend to a friend

(18,605 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,605 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jun 12, 2009
Recommend
CEO approval
Business Outlook

Pros

good work life balance; good for secondary income earners; nice people; able tomove around the company with ease; friendly colleagues

Cons

career progression is quite slow; compensation is lower than peers; relationships are the only way you are able to move up

2.0
Jun 11, 2009
Recommend
CEO approval
Business Outlook

Pros

Flexible benefits, employee engagement programs, nice colleagues.

Cons

pay is low compared to market average, long serving staff therefore more resistant to changes. a lot of manual work processes. difficult to move up the corporate ladder within the department therefore will have to try for internal job posts.

4.0
Jun 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Amex respects and encourages a work life balance; there are numerous flexible work arrangements. The company also encourages internal movement to broaden skills sets and support employee development. Compensation is good when factoring in annual bonuses, which are contingent on business and employee performance. The company is large and diverse enough to provide a life long career of opportunities.

Cons

Like most companies, the culture is dependent on the specific department. At times it can be exteremely competitive and stressful. The annual performance review process needs to be revised. It is too subjective and political.

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Glassdoor has 21,959 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.