Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (537) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2639 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1614 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1594 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1000 reviews)); "Pay was good and laid back work" ((in 753 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 468 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 427 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 211 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "Too much favoritism and relationships" ((in 84 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,607 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,607 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

2.0

Jun 11, 2009

Good Benefits but too resistant to changes

Credit analyst

Recommend

CEO approval

Business Outlook

Pros

Flexible benefits, employee engagement programs, nice colleagues.

Cons

pay is low compared to market average, long serving staff therefore more resistant to changes. a lot of manual work processes. difficult to move up the corporate ladder within the department therefore will have to try for internal job posts.

4.0

Jun 10, 2009

American Express Audit Director

Director - audit

Recommend

CEO approval

Business Outlook

Pros

Amex respects and encourages a work life balance; there are numerous flexible work arrangements. The company also encourages internal movement to broaden skills sets and support employee development. Compensation is good when factoring in annual bonuses, which are contingent on business and employee performance. The company is large and diverse enough to provide a life long career of opportunities.

Cons

Like most companies, the culture is dependent on the specific department. At times it can be exteremely competitive and stressful. The annual performance review process needs to be revised. It is too subjective and political.

5.0

Jun 9, 2009

American Express a good place to work

Ccp

Recommend

CEO approval

Business Outlook

Pros

I think that overall working at American Express has given me the knowledge of how Credit Card companies work, and the basic functions of banks. This knowledge is something that I'll be able to carry with me for the rest of my life.

Cons

At times it seems like opinions are not heard, Many times my functions deal with how the card member responds to marketing solicitations. When are mail piece has misinformation about the card product then the job can become more difficult.

Viewing 18406 - 18408 of 18,607 Reviews

Jobs at American Express

Customer Experience Concierge, Centurion Lounge - LAS

Customer Experience Concierge - Centurion Lounge -DFW

Customer Care Pro-Platinum Dispute Gate

Executive Assistant - Chairman’s Office

Vereinigte Staaten von Amerika

$31 - $49 /hr

(Employer provided)

View job

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Good Benefits but too resistant to changes

American Express Audit Director

American Express a good place to work

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