Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (536) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2650 reviews)); "Great culture; will to win; fast paced; innovative; focus on quality and customer service" ((in 1626 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1560 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1009 reviews)); "Good pay and very free" ((in 751 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 500 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 423 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 204 reviews)); "Limited growth opportunities and learning" ((in 119 reviews)); "5. All upper management do lot of politics and are afraid of employees who speaks truth they find reason to throw them out." ((in 78 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,600 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,600 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

5.0

Aug 4, 2008

Wonderful work/life balance and respect for employees

Training

Recommend

CEO approval

Business Outlook

Pros

Work life balance. The blue box values that is an important aspect of doing business and management's respect for employees

Cons

The salary leads to truly talented people choosing other places of employment

4.0

Jul 31, 2008

Great company to work for.

Senior programmer analyst

Recommend

CEO approval

Business Outlook

Pros

Work life balance and carrer opportunities. Support for personal development. Pays up to $5k in tuition reimbursements. Work from home for a couple of days per week is a great feature. Excellent corporate employee culture. Employees demonstrate high respect and supportive. I highly recommend working for this company.

Cons

Decisions are not taken quick enough. Most of decisions made takes such a long time wich is frustrating some times. Healthcare plance are not so good. High copays and deductibles. Not many plans to choose from. Retirement plans have very restricted options. 401K savings can not be moved around when the market is not doing good.

2.0

Jul 22, 2008

Great work life balance, but you're not going to learn marketing

Director

Recommend

CEO approval

Business Outlook

Pros

Great work life balance - easiest job I've ever had (including high school jobs). I have plenty of time off and little was demanded of me day to day. The way that jobs were sub divided so far down, you could be an expert in your area without being over worked. Good perks as far as give aways, holiday parties, time off, summer hours, not a strict dress code and a good place to find other, young, smart people to date.

Cons

Not actually a marketing company, very bogged down in process, not friendly to outsiders

Viewing 18460 - 18462 of 18,600 Reviews

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Wonderful work/life balance and respect for employees

Great company to work for.

Great work life balance, but you're not going to learn marketing

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