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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,595 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,595 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      3.0
      Dec 1, 2008

      He was good until the stock tanked, they laid off 10% of the work force and took $3.5B in TARP money.

      Marketing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/iife balance is really true before the VP level. The company is dominated by women, who are often the lower-earning part of a dual-income family. The time off is ample and employees can't roll over their days, which indicates that senior leadership supports time off. The people and culture are refined, meaning that people treat each other fairly well in meetings and during presentations. Most of the people are very smart, creative more on the beta-side meaning an emphasis on collaboration vs alpha side meaning goal or results oriented. The focus on customers and customer satisfaction is genuine which senior leaders actually reading letters from customers and sending them to to you if it effects your area.

      Cons

      The matrix-culture waters down a lot of good, original ideas because so many people can shape/influence the outcome. This also means it takes an incredibly long time to make the simplest decision since everyone and their brother needs to hear about it. This means a lot of presentations and follow ups before you can even implement. This also effects promotions and meritocracy, so getting ratings is essentially a popularity contest. If everyone likes you and you've done a decent job, then you'll get a good rating. However, if someone is annoyed they can tank your rating through the annual alignment process. Plus the technology group is terrible on the interactive side. What else explains a 4 second load time on the home page and below-market recurring billing???

      5.0
      Nov 29, 2008

      Outstanding employer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Respect for people, Values, Global nature, integrity

      Cons

      Compensation is not very competitive

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      Glassdoor has 21,948 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.