American Express reviews

4.1

81% would recommend to a friend

(18,588 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,588 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Sep 7, 2008

Great culture and work environment.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company possesses a great culture and promotes the development of its employees.

Cons

Like any large company, it is bureaucratic, so it is hard to get things done at times. Compensation is OK.

1.0
Aug 16, 2008
Recommend
CEO approval
Business Outlook

Pros

The reputation of the company is really good. I worked in their phone center though and it is very different form the rest of American Express.

Cons

Being tied to the telephone and not able to have the freedom to walk around. Customers were rude over the phone. Requesting time off was hard especially calling in sick. The penalty system is a 3 strikes and your out, and the strikes could be breaing any of the thousands of rules they have.

Viewing 18556 - 18558 of 18,588 Reviews

Glassdoor has 21,940 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.