Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (561) , Manager (535) , Software Engineer (502) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2631 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1623 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1535 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1023 reviews)); "Good pay and very free" ((in 754 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 496 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 436 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 213 reviews)); "Limited growth opportunities and learning" ((in 119 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 92 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,586 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,586 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Jun 11, 2008

Good place to work

Director

Recommend

CEO approval

Business Outlook

Pros

Work life balance. Professional development. Culture and brand. All in all, it's a great place. There are a lot of smart people that work at the HQ (NYC), but outside of HQ I wouldn't say it's above average. Most people who move within the company from the field to HQ, don't last very long. But if you start out in NYC, then it's a great place to develop. You can move anywhere in the company every 2-3 years, which is a huge benefit. The culture encourages movement, so you can get a very broad experience.

Cons

You don't make any money until your a second level vp (band 50)

4.0

Jun 11, 2008

Great place to work and grow

Industrial engineer

Recommend

CEO approval

Business Outlook

Pros

The company offers boundless growth both vertically and horizontally. This is great for individuals, but results in constant internal tournover and change management (meh). Managers and mentors hold employees accountable to their self-prescribed development plan, which puts the onus on employees to enhance the characteristics they deem necessary to advance in the workplace. The atmosphere is also very positive. People seem happy at work, and very willing to provide assistance on project decisions or data acquisition. In terms of employers in the Phoenix metro-area that have dedicated Industrial Engineering departments, American Express provides the best internal structure for career advancement.

Cons

The major downside of working at American Express is in dealing with the current legacy systems. Given the nature of the business (highy sensitive financial data), and the maturity of the business, we are continuously confronted with technologies constraints. Data is extremely difficult to compile, and often times requires going through hoops to be granted access to. This tends to greatly lengthen project timelines and leads to frustration. Another downside is the workplace environment. We are all confined to archaic cubicles which goes a long way towards putting everybody into individual silos. Our business thrives on open collaboration, but the data availability and general work environment hinder that.

3.0

Jun 11, 2008

American Express, The In Crowd Promotion Ladder

Director

Recommend

CEO approval

Business Outlook

Pros

Easy Commute, Prestigious company, Fun day

Cons

Politics, Favoritism, Clicks. All promotions are predictable. Friends of current Directors or VPs are the favored people to get promotions regardless of experience or lack of. Predictions of promotions can be made totally based on the clicks observed.

Viewing 18574 - 18576 of 18,586 Reviews

Jobs at American Express

Customer Care Pro-Platinum Dispute Gate

Analyst, Detection Operations, Internal Fraud

Tele Sales Consultant - Sunrise

Analyst-Compliance - AML Investigations

Manager-Control Management

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