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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,609 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,609 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Jul 26, 2015

      Too corporate, political

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company does take a lot of interest in the health and success of its employees. A lot of money and effort is spent on training employees and helping them have the career path they desire while there.

      Cons

      Between the many layers of mid and senior management, inter-department grumblings and red tape, and a workforce overrun with self-serving employees, I found Amex to be one of the least healthy employment environments I experienced in New York. I would not recommend it to a friend.

      2.0
      Jul 5, 2015

      Welcome to Corporate!

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      On the surface, good benefits and contemporary workplace environment...nice corporate window dressing...American Express will teach you early on what the corporate world is all about. As soon as you know more than your "Leader" or want to become more visible, either you will leave on your own or get caught in a re-engineering downsizing. Band 40 and above is reserved for corporate survivors...and they can be ruthless..The leadership incompetency is almost laughable save the impact on rank and file staff, who usually pay for it through job loss.

      Cons

      If you can lose yourself in the organization or develop a network of "Guardian Angels", you will be OK for the short term. Develop your political skills and be prepared to back the front runners. Learn to perfect the art of "bobbleheading". Just remember that, at some point, you will get thrown out like a bag of garbage...2014 Net Income was at an all time high of $5.9B, yet Chenault and Campbell felt they needed to send a "message" to Wall Street that they meant business by cutting 4,000 employees. 45% were ages 50 and above...

      2.0
      May 15, 2015

      Travel Consultant

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Better pay than many travel agent salaries. There are advantages of working from home.

      Cons

      I had to deal with dated software requiring multiple reboots and calls to tech team in attempts to resolve issues. Corrupt files caused many crashes and freezes. Multiple booking portals are required to keep open during the shift and if one crashes it can impact other systems causing significant frustration. Management without any travel sales experience. American Express is primarily a bank card with travel services taking a back seat. Cardmembers constantly complain about the website and the delays in booking by phone. Requires constant follow up with many departments to verify ticketing and for travel changes - often after hours. Agents get stuck with negative cardmember reviews for complaints over which they have no control.

      Viewing 205 - 207 of 18,609 Reviews
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      Glassdoor has 21,963 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.