Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (538) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (177) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2637 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1636 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1564 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1000 reviews)); "Good pay and very free" ((in 754 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 487 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 433 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 207 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "Too much favoritism and relationships" ((in 81 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

81% would recommend to a friend

(18,610 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Dec 9, 2024

RUN! Do not work here!

Centurion relationship manager

Recommend

CEO approval

Business Outlook

Pros

If you have a travel back ground the salary seems appealing

Cons

This company over promises and under delivers. All the stress of travel and none of the perks. Added stress of financial services management. Customers have “rich people problems” and don’t live in the real world. The declining value proposition of the product means more are unhappy. Stats are completely unachievable. The biggest con is the leadership. Powerless supervisors and middle management generally are not supportive of people and do not take feedback. There is a culture of burnout causing high sick leave meaning the staff are constantly supporting others work. I witnessed and experienced bullying, exclusion and victimisation from management. Unprofessional and personal attacks occur when someone senior to you does not like you as a person even if it is not related to stats. This place is a shambles and so poorly run which explains their high turnover and why they are always hiring. Not a single person I met there wasn’t overworked, stressed and hating life

3.0

Nov 3, 2024

It was great when it was great a few years back!

Senior travel consultant

Recommend

CEO approval

Business Outlook

Pros

Nice people to work with, pay was good, benefits were ok, and it was good when it was good! I worked there for several years and then new management made so really bad choices.

Cons

System tools issues constantly! It used to be Platinum card card was taken care of by just Platinum card agents and card members were taken care of nicely, then they merged everything with all card types except Centurion to be taken care of by those same platinum card agents! Bad move! Online should have stayed online for all other card types. The card member knew it! They were paying a high fee and not getting what they deserved! You can book on Expedia and get the same result, Online is Expedia. After seeing many people let go without warring it was time to go. It was a good place years back, but lots has changed shifting to outsource its services. Better to look for true brands that stick to what they do well. AMEX travel has changed, may not ever be the same, I heard this from countless customers. Just ask someone who has been a card member for years. They will tell you! Even the Pointsguy knows the quality has changed for this brand.

1.0

Sep 17, 2024

AMEX More like AMESS

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- You get a lot of free time while waiting on the approval from higher-ups, it typically takes 4-5 days for a response from a C-Suite or VP. - You don't need to keep up with the Isreal v. Palestine conflict because if anything negative happens to Israel, Mr. Squeri will send out a company-wide email condemning the actions against them or if like Henry Kissinger or a past AMEX C-Suite dies. - If you're a Staff Engineer or Director you can dip for two months & make the lower-level engineers deal with the summer intern.

Cons

- Multiple years worked here & he has yet to acknowledge anyone but the C-Suite's hard work. - Directors & Staff Engineers who have been at the company for 10+ years just coast. Routinely miss meetings, and lack the fundamental knowledge about the applications they've been managing. - Staff Engineers dip during summer for 40+ day vacations, perfectly timed with when summer interns show up so they don't have to deal with them. - 99% of your interactions as an engineer are with individuals in India who are sleep-deprived from working 7pm-7am as they're 12 hours ahead and yet, the CEO still pushes for a return to office. - Red tape around AI is a mess and should be reviewed/updated. It shouldn't take 2 months and 3 separate intake processes to run a single line of code that uses AI/ML. - Poor documentation on key processes like decommissioning an application or RFCs. 50/50 chance the Slack help chat person gaslights you or tells you you're in the wrong channel. - Very caste-like in that Staff Engineers consistently hand down their work to lower-level engineers & then take all the credit.

Viewing 238 - 240 of 18,610 Reviews

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