Apple reviews

-Don't kid yourself, this is a call center job. A cushy one, but still a call center -Lower management can be somewhat unorganized, but from my experience it wasn't always their fault -Metrics to hit can be somewhat ridiculous unless you are ok with skimming on the experience in some cases -Reaching out to other departments for help/assistance is sometimes met with resistance from people who don't want to do their job -If you work from home, the only upward mobility is to Tier 2 or management/trainers. You will be in a customer facing position most likely unless you want to work in Austin, TX or Cupertino, CA

Open seating for pretty much everyone below director. Mildly cultish. Despite "honest communication" being a primary value, it doesn't really happen. There is a lot hush-hush, especially about problems. Too much deference to management, especially with the run-up in stock price which leads to too much fear of asking the hard questions. Because hardware is the primary focus, there is a cultural lack of understanding about how software development works, which is almost universally frustrating to software engineers.