Apple reviews

4.2

80% would recommend to a friend

(43,048 total reviews)
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Tim Cook

86% approve of CEO

73% positive business outlook

Apple has an employee rating of 4.2 out of 5 stars, based on 43,048 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

43K reviews
5.0
Apr 22, 2008
Recommend
CEO approval
Business Outlook

Pros

Positive atmosphere, great pay, time when Apple is on everyone's minds, great products, great resources. The time we are in now, means easy sales, positive experiences with customers, being a part of a cultural change. With the new iPhone platform, new uses in education are being discovered and championed every day. It really is like being part of a new religion that everyone is adopting...

Cons

Really can't think of anything concrete... lots of change, but I like that! Some of our sales tools are arcane and difficult, but they are constantly being updated.

3.0
Apr 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Apple is a great place to be updated with the latest Apple technology, as well as being provided with superior training on their products. Every day, each employee is given a daily rundown as to how the store is doing, what new products are available, and how customers are rating our stores based on online surveys. As a company we can look at the feedback customers are leaving and be able to improve the customers' experiences, which in turn makes our experience better with less customer service issues. Whenever I have a particular question, whether it be how to fix a broken iPod to transferring data from a PC to a Mac, I know that there is another employee who will be able to answer that question without hesitation. I believe that Apple is the absolute best place for someone to buy a computer based on the training our staff goes through, and the services we offer in the store such as Personal Shopping, Personal Training, Genius Bar, computers for children to play on, and to allow anyone passing by to use our computers to both check us out as a product/company, or just check their inbox on Gmail.

Cons

As employees we are constantly expected to add on to every computer sale, there is AppleCare (three year "protection plan"), ProCare (V.I.P. service for technical support), One 2 One (Personal Training membership), and .mac (online membership to share photos and store data). Not every person will want one, let alone three, of these services that we offer. Yet we are expected to have 60% AppleCare, 25% .mac, and 30% One 2 One and ProCare combined. To top that off, there is no benefit to the employee by getting any of these services, except a photo taken of you if you receive a "Trifecta" (having 3 out of the four services). Having another job that pay commission on every sale, it really bothers me to have no motivation to sell these services, that definitely a majority of people do not need.

5.0
Apr 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Apple is very serious about promoting from within when able and about helping people grow in to the position they want to have in the company. They really do care about both the employee and the customer. Most other retail companies treat their employees like disposable items. When you reach a full time position the benefits are very good - they compete with other non-retail companies I've worked for and hands-down beat all other retail companies I've worked for.

Cons

In the end it is still retail. So, there are odd hours, working nights, weekends and holidays. A little bit of the retail "numbers" game creeps in as well, but not anything like the rest of the retail world.

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Glassdoor has 52,644 Apple reviews submitted anonymously by Apple employees. Read employee reviews and ratings on Glassdoor to decide if Apple is right for you.