Apple reviews

4.1

80% would recommend to a friend

(43,023 total reviews)
avatar

Tim Cook

86% approve of CEO

73% positive business outlook

Apple has an employee rating of 4.1 out of 5 stars, based on 43,023 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

43K reviews
1.0
Feb 24, 2015
Recommend
CEO approval
Business Outlook

Pros

The pros are the interview process is pleasant, and quick. The recruiter and all of the hiring managers I spoke to were all extremely kind and friendly. In addition the pay and benefits are lovely.

Cons

Wow! Where do I begin? First, I am currently a Senior Accounting major who WAS scheduled to graduate in December 2015. I started the Spring 2015 semester but then withdrew after 2 weeks, after receiving notification that I was selected to start training for Apple. In addition to withdrawing from school this semester in order to " work" for Apple, I also quit the job I had for nearly a year in order to be able to " work" for Apple. I already knew that my old job would become a thing of the past due to Apple's better pay and benefits package. - Not only did I withdraw from school, and resign from my old job in order to " work" for Apple; but I also declined another job offer that was made to me, prior to accepting the Apple " job" offer. Training was highly intense. From 9am- 1 pm there were self guided learning modules. And from 2 pm -6 pm there was role playing and advisor guided training. After 2 weeks of training, there was a test, where in order to pass, you must score an 80%. The test is timed with 20 questions on it. About 1/3 of the material on the test was not covered in training. Which is BEYOND unfair. I took the test last night and scored a 70%. I was able to take the " retest" this morning and scored a 75%. At this point I am waiting for the inevitable, for me to be informed I have been " fired". This experience that I've had, I would not wish on my worse enemy. To tell someone they're " hired" by Apple as an at home advisor is a scam. It's all a rat race to reel in as many unsuspecting " applicants" such as myself; issue too demanding exams with unrealistic passing requirements, and then surprise you with the " you're fired" line after 2 weeks! I would not recommend this " job" to ANYONE!

2.0
Jan 28, 2015
Recommend
CEO approval
Business Outlook

Pros

The brand sounds good to other employers.

Cons

The employees tend to think they are above others. Everything changes, the way they talk, they behave. Its not the company for people who expect sort of normal behavior.

2.0
Aug 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Working from home is great! No commute, and little downtime The perks, discounts, and benefits are amazing!

Cons

Customer service metrics are geared solely on the customer's satisfaction with your service, however, customers leave feedback about Apple services/products, as well as issues regarding connectivity within chat that are outside of your control. Your measurement of success is not based solely on your performance in rectifying an issue or providing accurate knowledge. Your measurement of success is not based solely on your demeanor and handling of the customer. As a result metrics are skewed and regardless, you are held accountable for performance of these metrics. Additionally, management seems to be lead to or trained to make you believe that all accountability for metrics is based solely on your performance. I have worked with Apple for two years, plus now and simply cannot understand this method. Management will use scare tactics to make you believe that your job security is at risk while stats are low, even if all dissatisfied surveys are based only on the disconnection of the chat before you even get to speak with the customer which is out of your hands, ultimately. Management is also untrained in the use of Apple products, and doesn't seem to have any positioning statements or training that help you to improve your performance. At the end of the day, I have been ultimately dissatisfied with my experience in this position and I'm actively looking for a position elsewhere. I've seen a lot of turn over, and as just an example, my entire team has changed during my stay at AppleCare. I have tried to apply for other positions which I am more than qualified for several times, but never get a response.

Viewing 127 - 129 of 43,023 Reviews

Glassdoor has 52,613 Apple reviews submitted anonymously by Apple employees. Read employee reviews and ratings on Glassdoor to decide if Apple is right for you.