Apple reviews

The training is shaky at best, focusing on how to talk to people (which is obviously important) but breezing past a lot of the technical knowledge required to do the job well. During the first month or two on the phones, most advisors are like fish out of water. Nobody seemed to know how to answer most of the tech questions, whom they should contact for a given issue, or which internal procedures applied to which situations. It works itself out with time and experience, but the training should be more thorough before people are put on the phones with customers. There's a steady stream of calls from people who are ticked off and want troubleshooting help, but don't have AppleCare coverage. You have to tell those people, as nicely as possible, to either buy AppleCare for the device, pay $19 for a single issue, or try to find their own answers on the Apple website. Then, when they decline to pay for support and subsequently aren't happy with the outcome, you receive a 'dissatisfied' survey and get to discuss it with your manager. Dumb.

- Poor managers, they view subordinate personal career goals as their attempt to "climb the corporate ladder" and its heavily frowned upon at the group I've been in and neighboring groups I've interacted with. - Below average base salary for the bay area. - Poor teamwork, its all about competing against other engineers through a self manufactured obstacle called "confidentiality". You only get to see what you are meant to see. Sometimes you want to look at the big picture to help you do your work, too bad. Sometimes you want to interact with key developers to see their design process, too bad. - Projects cancelled left and right. I feel as some are fake projects used to weed out leakers. - Expect to work 50+ hours a week to get anywhere. Apple doesn't see that overworking produces less quality code. They say if you don't spend atleast 50 hours a week you're not being a team player. - Extremely low morale environment - 0 concept of what is good software, some of these people never had to be a software janitor; they fail to see the repercussions of their code and don't write quality code. - Get ready to face high ego developers who still think Apple is the best thing since sliced bread. Its their first job, expect them to not have a down to earth view.