BAT reviews

4.0

80% would recommend to a friend

(3,975 total reviews)
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Tadeu Marroco

88% approve of CEO

69% positive business outlook

BAT has an employee rating of 4.0 out of 5 stars, based on 3,975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BAT employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Jul 14, 2023

Review ALERT

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

BAT has a great profile but what about the businesses they acquire?

Cons

BAT invests in terrible businesses. Reynolds American employees are suffering. The good ol boy network still remains. The company’s ratings are very accurate. Reynolds American management’s way of fixing the issue is to create a project for Glassdoor and have management go on there and write 5 star reviews! One privileged employee whose family has over 500 service years with the company posted a closed minded review. It’s easy to say you are responsible for your own career when your career was established for you before you were born. The Reynolds American leadership is not delivering. They strategize on the next lie. They had US employees take a survey before the actual survey is administered. Why? They want to manipulate the numbers and quickly fix the low scores. It’s a complete circus. A lot of nepotism and lies occur right under BAT’s watch.

2.0
Feb 2, 2021
Recommend
CEO approval
Business Outlook

Pros

The only reason is for the money. BAT used to care about its employees but not anymore.

Cons

Let's start with the basics, is a shrinking company that promises to increase dividends every year no matter the cost. The solution identified is very simple: cost reduction. - Every year there is a project called Quantum that puts you at notice so you can apply for your own position, this generates a terrible atmosphere. - Apart from that, roles are being moved overseas on a daily basis. - Now BAT is suspending salary adjustments even with an amazing year in order to profiteering from the COVID situation. - For those who remain, the workload is insane and you are expected to work 12 hours a day in order to achieve the targets set - High-level management now uses very low-level tactics that if you don't deliver unachievable targets you will be part of the next wave of redundancies. - Next point is the complete lack of planning before these role movements, it is kind of normal to have employees leaving the company and then a consulting firm doing the same job but at a higher price, just for the management of the area show he was able to reduce some number of FTEs even if spending more money. - If you are coming from abroad, make sure to include a stabilization clause on your contract. I saw too many times people moving from other countries to the UK on a working visa just to be made redundant 1 after, even with very good performance ratings. - Finally, in an act to spit in the face of employees and show how committed to cost reductions the company is, the CEO switched his company car from a BMW to a Bentley.

2.0
Nov 26, 2021
Recommend
CEO approval
Business Outlook

Pros

A very positive learning experience, and a great place to start a career. Especially on the Global Graduate/Management Trainee Program. You will learn a lot here, and the skillset you carry is highly relevant and sought after in the job market. Strong best practices in market - although some potential to simplify the business further. However, very impressive top-down directive to streamline the business further. Challenging industry - but positive short-term outlook. The big shocks to the business has sharpened the strategy and practices of the company. In the long run, the company has a big and bold vision - something I personally approve of - but hard to say at the current juncture if it will materialise or amount to anything, especially in Malaysia. Friendly peers who are genuinely interested in you - good solidarity in the rank and file as well as lower management. People working here have a lot of pride, love and passion for the company and the brands they sell. Hierarchical mindset is slowly dissipating. A very positive development in the culture.

Cons

1. Although I find to be a neutral point - many may be overwhelmed by the operational work and the level of granularity we go into given that it is a dark and predominantly BTL business. 2. You will often end up doing work with either unclear briefs or bosses who give a very specific brief only to end up changing it later and "forgetting", thereafter telling you "this isn't what I wanted/asked for." It is an extremely regular and frustrating occurrence. 3. You may end up doing work that never materialises, and ends up being non-value adding. You will never be acknowledged for it even if you did a good job. Especially since it doesn't materialise. Doesn't happen all the time - but often enough that it's a thing many get frustrated over. 4. You will end up taking a lot more work as the company progresses on its agenda to simplify and streamline the business. While this is an agreeable and understandable agenda - you may end up doing the work 3-4 headcount was doing before, by yourself. But with no change to your compensation. This extra work you do will not be appreciated as well. 5. Slow progression. If you start a career in Sales. You may get stuck for many years. Very few are ever highlighted and put up for promotion - except only very recently. So perhaps things may change and are changing. But even at the HQ level, your progression can be slow if you enter a junior position. Particularly if you get filled into the "wrong" role, or under a boss that has more interest in themselves than your progression. When you try to voice out, you may be accused unfairly by the older people in the business as being "impatient" and dismissed because there's apparently a "problem" with our generation. 6. Personally, I got no acknowledgement, appreciation, or recognition for work I did if it did not benefit a senior managers' agenda. Things can get disappointingly self-serving and overly political. Senior management out for each others' necks, often tunnel visioning into their own individual agendas. Meetings with two or more senior managers in the room can feel very adversarial. These will take its toll on working teams in a matrix organisation when they are required to meet the needs of adversarial stakeholders. 7. Malaysian talent side-lined. It's all about who's the next expat in-line to become a director. Will sell an international career but rarely deliver except for senior management many of whom are foreigners anyway. Only the rare Malaysian will be given such opportunities. 8. Unforgiving culture, where perception baggage is hard to shed - no matter the quality of work output, or development made. 9. Big cognitive dissonance between what is said, and what is felt. Eg. Management will say things are great - but no one will feel good about it. My opinion as to why this happens is because feedback is taken but not applied - stories are construed to sell the end-market upwards, but taken as deceptive by the rank and file because it is not representative of what's being felt by many. In terms of diversity and inclusion, as well as people fit - the most glaring and problem with the culture is that if you do not drink, then you will be sidelined. The drinking culture is bad. The company talks big on diversity and inclusion - which is a bold, and positive thing to drive. But these things are enforced as a quota - where they push for greater gender and ethnic representation to achieve a diversity quota. But do not address the cultural issues that makes the company uninclusive. If you do not drink - you may be excluded. If you are not a loud extrovert - you may be excluded. The profile of fit in this company benefits those who are extroverted, loud, and able to hold their liquor - irrespective of substance.

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