Best Buy reviews

The company is very unstable; from my understanding, there have been several positions that were cut from the hierarchy, including management and supervisor positions in the last few years. Although the store advertises that it's a non-commissioned, no pressure environment--I beg the differ. It is a very high pressure environment for the average amount of pay. An average Full-Time associate is expected to 'perform' by selling the extra service plans that are attached to every product in the store--therefore it causes favoritism to those that can sell service plans. The service plans are ridiculous to sell--most of the employees and managers that sell them would not buy it themselves. Example: a recently released Ultimate Protection Plan can cost as much as $29.99 per month for 3 years for a laptop that is only worth $1000--many exclusions with the UPP as well-it doesn't cover physical damage, lost or stolen, and water damage. (The newly released UPP for tablets only, does cover damage, except you're paying up to $16.99 per month for two years-that equates to $450 after taxes--you may as well just buy a new tablet!) Trying to sell these service plan is the biggest headache. This has caused a lot of manipulation of numbers to make it appear the company does well. During a sales presentation, take notes when the salesman tries to sell you the extra protection, once you say no, you will get many rebuttals as to why you are not purchasing the services. If they are desperate for numbers that day to meet there budget, they would go as far as trying to give you the service for free. Example: If the product costs $1000 and the service costs $300, they will goes as far as selling you the product for $700 and adding the service for $300 to make it an equal $1000. It's business relies on selling extra service plan and the day you can not sell it, the day you will get laid off.

I would say that the overall direction of the company as of late is downward. Middle management in the company is preventing any sort of growth, and the annual restructure limits it even further by temporarily displacing people and then relocating them to lateral level positions, new responsibilities and new employees. This constant state of change allows people in middle-upper management to stay busy until the next restructure, while not enabling growth for the company. You will find yourself satisfied with the current, but with little prospect for future development because of the companies inability to let go of old, no longer performing talent.