Best Buy reviews

3.5

59% would recommend to a friend

(41,868 total reviews)
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Corie Barry

35% approve of CEO

38% positive business outlook

Best Buy has an employee rating of 3.5 out of 5 stars, based on 41,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

42K reviews
1.0
Apr 27, 2009
Recommend
CEO approval
Business Outlook

Pros

There aren't any worthwhile things to say about the company as a whole. You get a decent discount, however they are even slowly making that worse and worse as time goes on. I've personally been with the company for 4 years this August 09'. When I was originally hired the discount was nothing short of amazing. Parents could use it, siblings, your wife/husband, and your children, you could even get away with buying a "gift" for friends. Since then the discount has been limited to simply your significant other and your children. They tried changing the discount to make it even worse than it is now but pulled back when the employees of the company got into an uproar over the change. Which was that you were not allowed to get more than 50% off a single item, so stuff like Dynex, Rocketfish, Insignia, and Init all of Best Buy's brands that are usually around 70-90% off depending on what your buying would now cost employees a insane amount of money. The only other benefit is the ESPP (Employee Stock Purchase Program) which gives you a great price on buying Best Buy stock and the money is taken directly from your paycheck each pay period.

Cons

Best Buy doesn't care at all about there employees in the slightest form. All it cares about is making it's money. When you first get hired they talk up how much Best Buy cares about their employees, it is basically just a way of making you feel good about getting hired. Personally I have worked there for 4 years this August 09'. I am still a Part-Time Geek Squad Agent after being promised the world so many times I've finally came to the conclusion I am going no where in the company. I have been promised the Geek Squad Senior position twice by my Supervisor, and both times was told by the management that I was far to "incompetent" to do the job, to later been told both times that I needed to now train the person who actually got hired as senior so they would know how to do their new job properly. I have also been promised full-time three times. Once the one full-time agent spot available was given to a new hire with no certifications, no qualifications, and in the end he got fired because he had no idea what he was doing. The other two times they bought people into the department to free up labor from departments that didn't have it. One time it was someone from the Car-Fi department whose technical background consisted of knowing how to login to MySpace. The other was a employee of Digital Imaging, who didn't know the difference between a CPU and a Hard Drive.

2.0
Apr 27, 2009
Recommend
CEO approval
Business Outlook

Pros

Great discounts (5% above cost), usually a fast paced environment, good benefits (medical & dental, 401k -- although, all employees took significant losses over the past few quarters). Cool to see the latest technology, often before the public. Decent training from online systems and vendors.

Cons

Almost NO opportunity for growth now due to the restructuring of the company (as of April 2009). Promotions seem to be 25% hard work and skill to 75% who you know and the relationship you have with management. While the online training works in many cases, a lot of it is horribly outdated. For a company that wants to focus on the latest and greatest, it still emphasizes (forces) training on outdated, irrelevant concepts (Computer Cert Level 1 stuff).

2.0
Apr 27, 2009
Recommend
CEO approval
Business Outlook

Pros

you can move up very quickly. your bound to run into some very interesting people. the pay for a retail job is pretty good.

Cons

working on weekends and holidays. you deal with a lot of angry people who can say what ever they want to you cause they known you have to take it to keep you job. Geek squad is the worse department to work in as far a stress level is concerned. you have to be a master a multitasking, they will expect you to work on computers, answer the phones, check-in in computer, and answer questions from the floor. it would be so bad if you could get help from a blue shirt(sales floor associates) but they will just stand in a circle and talk while you they to handle up to 7 customers at a time.

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