Inconsistency between stores, attitudes of employees, lots of high school graduate goof offs running customer service, understaffed at times. Occasionally rude or obnoxious customers. In the Geek Squad precinct you are overwhelmed with doing cumbersome time-consuming pre setups on 40% of the laptops that come off the truck, and of that 40% about half those units will end up getting restored to factory settings because the customer doesn't want to pay $129 for a year of Anti-virus protection or $39 for an optimized computer. So there is a lot of wasted time spent setting up laptops which the PCHO department will likely not sell. Also the GS agents are pulled off of PC repair to ring up sales. This is usually not a big deal except on weekends and days when the store is very busy and there is no time to do the actual PC repair, the GS CIAs are basically cashiers with ties. Understaffing is a major problem on these days. The employees who work behind the customer service desk are usually right out of high school and pay little attention to detail and the CIAs have to deal with a lot of their lack of knowledge. They are usually busy playing games or gossiping amongst each other rather than trying to improve the work environment or help clean up.
