Best Buy reviews

3.6

59% would recommend to a friend

(41,799 total reviews)
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Corie Barry

35% approve of CEO

38% positive business outlook

Best Buy has an employee rating of 3.6 out of 5 stars, based on 41,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

42K reviews
5.0
May 29, 2008
Recommend
CEO approval
Business Outlook

Pros

Compared to the world of retail jobs, Best Buy tries to hide this and make it seem like a job of much higher status. This presentation that Best Buy displays to new employees empowers you to work in a more respectable manner rather than you thinking that you have a lesser-status job. Next, they do not throw you into the battlefield immediately, they make all employees work one month without the blue shirt in order to be trained on and off the store floor. You don't have to know a whole lot about technology to get a job at Best Buy, overtime you are trained to learn about the products that are sold and how they benefit the customer's needs. The discount is unrivaled to any electronics and\or department store. I can't provide the details on it due to confidential issues, but it is generous.

Cons

Once you are fully trained, you are expected to make sales like a machine. Getting management to notice your great sales is overshadowed by any time you don't perform as well. If we we're commission based in some way, it would truely make efforts to sell products more worth it. You also have to constantly track your sales on a sheet, which gets very tedious and actually hinders you from making more sales. Most of the time it doesn't even seem like management has time to look at those sales tracking sheets anyway. Overall though, if you plan to work retail, Best Buy still shines over your other options.

2.0
May 26, 2008
Recommend
CEO approval
Business Outlook

Pros

The best part of working at Best Buy is the team atmosphere. The atmosphere, even for a introvert, can be a wonderful place, but it all depends on who is part of that team. At the three Best Buys I worked for, I know that the employee perks were definitely another top reason to get involved with Best Buy, there are so many prizes I won being one of the top employees, from a camelpak to an electric scooter, they definitely work on trying to make their employees happy, and that's not even considering the excellent discounts on retail products! Another big benefit is the average age of the employees has to be around 20. It worked for them during my collegiate years, and it was a great place to make friends, meet new people, and have a great time with people similarly aged. However, like the first plus of this job, it all depends on the people, if you're older than high school/college this may not be the place for you.

Cons

The pushiness by managers and their "over-dedication" to the company, at the expense of the individual employee was evident at all three of the stores I had worked at. The managers sink a bare minimum of 60+ hours a week into the company, often closing or opening the store at least 4 days a week, and sometimes closing and then opening the next morning, which led the managers to form tight-knit circles among themselves, often becoming so closely attached that it caused friction among management and distrust for the other employees and managers. The managers took a high sense of ownership, which can be good, but not to the extent that they would hassle employees for not pushing sales harder, when the basic store employees are given no commission for any extra sale or a harder push... and when they would, it would compromise the company ethics.

2.0
May 26, 2008
Recommend
CEO approval
Business Outlook

Pros

Depending on the market and store, the pay may be pretty good. Best Buy offers a decent level of job security, and the benefits are overall pretty good. They do offer full Health benefits, stock purchase plans, and a very good 401k program. They all offer Tuition Reimbursement, however they require you to work 32 hours a week to be eligible for this - more on that in the negative area. They get some great special offers for employees, like discounts with Cingular, and Comcast, and discounts on new GM cars, they used to have Ford and Honda, but they dropped them unfortunately. A few times per year they will have cookouts for employees. Compared to a store, the corporate level is like Heaven on Earth.

Cons

Each store is completely different. GMs and other Managers can influence a store drastically, and many times they will give promotions based on favoritism(or in some cases if you have an affair with your GM he will get you made a supervisor at a nearby store - and yes, this did happen at my store). Unfortunately, if you have to move you will likely have little luck with transferring. In my case, the store near where I moved to wanted to reduce my pay by $4 because "that's what they paid their people here", and they could only get me under 10 hours a week. Best Buy claims to care about its employees, but not enough to keep them within the company. Perhaps at higher management/corporate levels they are more willing to try to retain employees, but at the store level, they simply don't care. Often times managers will be moved around often, and will have little or no idea about their areas or how to run them. So getting things done is difficult. I know Best Buy has policies for handling things, but many times the store management will not know these policies, deny these policies exist, or claim the policies are being misinterpreted or do not apply. As a result, most of your co-workers will not care at all. In fact, the easiest way to survive at Best Buy is to avoid contact with people as much as possible. If a manager is in the area then you should spend time with one customer as long as possible, this looks best to management. They also tend to confuse people who are loud and obnoxious in meetings with people who are motivated about their jobs. In my experience those people would sit around and talk sports with each other all day.

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Glassdoor has 43,348 Best Buy reviews submitted anonymously by Best Buy employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy is right for you.