Read reviews about the IT/e-commerce department to get a feel for how it is to work at CHQ, but here are my two cents on working there:
- Low wages
- Extremely unorganized to the point where it feels like a poorly managed and dodgy startup
- The whole employee on-boarding process is nothing short of an attempt to brainwash you into their cult of 'company culture'. Think IBM but instead of chants it's 'Be Awesome' with people being forced to announce their extremely minor 'wins' to a room of about 500 employees. They ring a bell and everyone is pressured into gathering around. Hundreds of employees gather around to hear you give your speech. Some wins are legitimate, most are not.
- Their values are common sense but they like to boast that they are different because of them. The company is not unique. Equality, fairness, professionalism, and being yourself are values most companies claim to have. One thing very strange is that in addition to these values, they also claim to be very transparent and have an 'open door' policy. This wouldn't be so ridiculous but they repeat this like a mantra, and yet this company is your run of the mill corporation with endless office politics that are kept hush-hush, so as to not mess with their image/branding, which makes them all the more disingenuous and just so awful and low.
- Each team is completely different and the teams are run like a startup. If you're stuck with a bad team of inexperienced people, good luck. And there are definitely teams like that, with some lacking any leadership whatsoever (as in, you have no lead or manager -- I can already hear some defend this by saying they're agile, which would be a disingenuous argument).
- The employee turnover is high. A revolving door of people.
- The coaches are there to try to convince you of the company values/brand and try to convince you to stay. There are a couple that are tough to talk to because coaching sessions are them trying to constantly read you while they tell you it's a casual chit chat. There are a few who are very genuine people, though.
- The extroverts promote the company values/brand the loudest very frequently, which is cringeworthy
- One thing that is to be expected but worth mentioning is taking vacation during Christmas is very much frowned upon, since the holidays are the bread and butter for retail stores, so there are blackout periods for taking time off and you are expected to be on call
- Lastly, 360s. I've worked at other companies where these are optional, but they're mandatory here. This is such a toxic practice. People who are there long enough have ways to mitigate negative feedback and know how to handle 360s accordingly, but new hires are stuck in this bizarre place where they have to work with people who say the nastiest things and think so poorly of them. And people feel fine with airing their nastiest thoughts in the 360s because they're anonymous. It creates a toxic work culture, as there is zero accountability, with feedback lacking context, and, worst of all, contradictory feedback. Management should learn from other companies. They don't seem to put into practise one of their values, which is not to re-invent the wheel and see how other teams (in this case companies) are doing a better job than them.