Best Buy reviews

3.6

59% would recommend to a friend

(41,805 total reviews)
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Corie Barry

35% approve of CEO

38% positive business outlook

Best Buy has an employee rating of 3.6 out of 5 stars, based on 41,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

42K reviews
5.0
Dec 16, 2019

Great company

Recommend
CEO approval
Business Outlook

Pros

great people to work with

Cons

long hours and tough environment

2.0
Sep 30, 2019

Good ol' boys club

Recommend
CEO approval
Business Outlook

Pros

Great benefits, not just for full time employees either. The discount is great, but only on certain items.

Cons

They expect a lot more out of you. Not just as a manager, but the line levels too. That, in itself, isn't a bad thing. The bad thing is that they pay you less than competitors like Target do, while expecting a ton more out of you. They recently changed the bonus structure. They framed it as they were going to make the budgets easier, but made the different tiers of bonuses higher. That was a lie. Budgets did not change, but they sure did make it harder to hit the bonus. Took a 30% pay cut year over year just because of that, which was a big part in why I decided to leave. That combined with the lack of upward mobility as well. The company is one giant good ol' boys club. It isn't really what you know but who you know. If you are not in the club, there is a limit to what you can do within the company. I have seen them move mountains to give jobs to people that didn't deserve it because they were in the club. Also, if you are not in the club and upset someone that is in the club, prepare to watch your career get destroyed. I personally witnessed this happen to several good employees only because they did not suck up enough. Maybe it was just in the districts I worked in, may not be that way everywhere else. Moved on to another company that cares about performance and the employee more.

1.0
Aug 14, 2019

OK company, disingenuous image they try to portray

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some genuinely nice people at CHQ who are there to learn and help you, but unfortunately they are very few. A few teams seem genuinely good, others are a disaster.

Cons

Read reviews about the IT/e-commerce department to get a feel for how it is to work at CHQ, but here are my two cents on working there: - Low wages - Extremely unorganized to the point where it feels like a poorly managed and dodgy startup - The whole employee on-boarding process is nothing short of an attempt to brainwash you into their cult of 'company culture'. Think IBM but instead of chants it's 'Be Awesome' with people being forced to announce their extremely minor 'wins' to a room of about 500 employees. They ring a bell and everyone is pressured into gathering around. Hundreds of employees gather around to hear you give your speech. Some wins are legitimate, most are not. - Their values are common sense but they like to boast that they are different because of them. The company is not unique. Equality, fairness, professionalism, and being yourself are values most companies claim to have. One thing very strange is that in addition to these values, they also claim to be very transparent and have an 'open door' policy. This wouldn't be so ridiculous but they repeat this like a mantra, and yet this company is your run of the mill corporation with endless office politics that are kept hush-hush, so as to not mess with their image/branding, which makes them all the more disingenuous and just so awful and low. - Each team is completely different and the teams are run like a startup. If you're stuck with a bad team of inexperienced people, good luck. And there are definitely teams like that, with some lacking any leadership whatsoever (as in, you have no lead or manager -- I can already hear some defend this by saying they're agile, which would be a disingenuous argument). - The employee turnover is high. A revolving door of people. - The coaches are there to try to convince you of the company values/brand and try to convince you to stay. There are a couple that are tough to talk to because coaching sessions are them trying to constantly read you while they tell you it's a casual chit chat. There are a few who are very genuine people, though. - The extroverts promote the company values/brand the loudest very frequently, which is cringeworthy - One thing that is to be expected but worth mentioning is taking vacation during Christmas is very much frowned upon, since the holidays are the bread and butter for retail stores, so there are blackout periods for taking time off and you are expected to be on call - Lastly, 360s. I've worked at other companies where these are optional, but they're mandatory here. This is such a toxic practice. People who are there long enough have ways to mitigate negative feedback and know how to handle 360s accordingly, but new hires are stuck in this bizarre place where they have to work with people who say the nastiest things and think so poorly of them. And people feel fine with airing their nastiest thoughts in the 360s because they're anonymous. It creates a toxic work culture, as there is zero accountability, with feedback lacking context, and, worst of all, contradictory feedback. Management should learn from other companies. They don't seem to put into practise one of their values, which is not to re-invent the wheel and see how other teams (in this case companies) are doing a better job than them.

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